A jaw dropping 99% of people merrily click “I agree” without so much as a fleeting glance at the terms. This statistic is horrifying. The question then becomes: can consent truly be considered legitimate when vital information is deliberately obscured within dense, convoluted legal documents? This issue carries even greater implications in India, where consumer awareness and …
Here is a scary statistic: almost 30% of Indian customers encounter nasty surprises buried in service agreements after they have signed up. It is comparable to enrolling in a gym, only to discover unexpected charges for towel usage. The National Consumer Helpline throws light on this growing problem in their latest report. It makes me angry …
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a stunning 85% of people trust online reviews as much as personal recommendations. That is an incredible amount of power held by those star ratings and customer testimonials. It also raises a significant question: Can companies aggressively pursue customers who dare to share less than positive experiences? A 2016 report by the Federal Trade Commission (FTC) sheds …
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Ever had that sinking feeling? You are casually glancing at your credit card statement and then, wham, there it is: a charge for a subscription you were absolutely certain you canceled months ago. I felt completely blindsided when I came across a 2021 Federal Trade Commission (FTC) report revealing that consumers are collectively hemorrhaging billions of dollars …
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Ever been stuck in that special kind of customer service hell, arguing over a billing error with what feels like a robot? Guess what? They might be recording every single word. Is that even legal? According to a MediaNama report from 2023, the legality of companies recording calls in India hinges on whether they got your …
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You are hyped for that long awaited vacation, ready to check into a high end hotel or about to rock out at a concert with your favorite band. Suddenly, bam! The price mysteriously shoots up. I find this frustrating, and it seems far too common. The Ministry of Consumer Affairs published a report back in 2019. …
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In India, nearly 70% of business deals kick off with just a handshake and a spoken agreement. I have seen it repeatedly. It is a testament to a culture where trust often outweighs the fine print of formal contracts. But here is the rub: what happens when a sales executive’s promises crumble? Can you actually …
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Imagine losing billions of dollars each year due to product and service issues. According to a Better Business Bureau report from 2023, that is the reality for American consumers. Frustration mounts as disputes drag on. Envision a system that resolves these problems swiftly and fairly, without the need for expensive legal battles. That future is …
Read more “The Role of AI and Online Portals in Modern Consumer Dispute Resolution”
Get this: almost 60% of consumers took their complaints online in 2023. But here is a kicker. Consumers who backed up their claims with electronic proof saw positive results jump by 40%. A Statista report from 2023 shows providing documented proof is reshaping how companies address customer issues. Forget the days of relying solely on paper receipts. …
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Did you know that nearly half of Indian consumers, around 50%, are clicking that ‘add to cart’ button online at least once every month? I stumbled across a Statista report from February 2024, and it shed light on this surprising truth. That is a huge group of potential targets. Online shopping in India delivers unmatched ease …
Read more “Rising Online Shopping Frauds in India: How Consumers Can Protect Themselves”