a stunning 85% of people trust online reviews as much as personal recommendations. That is an incredible amount of power held by those star ratings and customer testimonials. It also raises a significant question: Can companies aggressively pursue customers who dare to share less than positive experiences? A 2016 report by the Federal Trade Commission (FTC) sheds …
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Ever had that sinking feeling? You are casually glancing at your credit card statement and then, wham, there it is: a charge for a subscription you were absolutely certain you canceled months ago. I felt completely blindsided when I came across a 2021 Federal Trade Commission (FTC) report revealing that consumers are collectively hemorrhaging billions of dollars …
Read more “Consumer Rights When Businesses Auto-Renew Subscriptions Without Notice”
Ever been stuck in that special kind of customer service hell, arguing over a billing error with what feels like a robot? Guess what? They might be recording every single word. Is that even legal? According to a MediaNama report from 2023, the legality of companies recording calls in India hinges on whether they got your …
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You are hyped for that long awaited vacation, ready to check into a high end hotel or about to rock out at a concert with your favorite band. Suddenly, bam! The price mysteriously shoots up. I find this frustrating, and it seems far too common. The Ministry of Consumer Affairs published a report back in 2019. …
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In India, nearly 70% of business deals kick off with just a handshake and a spoken agreement. I have seen it repeatedly. It is a testament to a culture where trust often outweighs the fine print of formal contracts. But here is the rub: what happens when a sales executive’s promises crumble? Can you actually …
Read more “Are Verbal Assurances by Sales Executives Legally Binding in India?”
Imagine losing billions of dollars each year due to product and service issues. According to a Better Business Bureau report from 2023, that is the reality for American consumers. Frustration mounts as disputes drag on. Envision a system that resolves these problems swiftly and fairly, without the need for expensive legal battles. That future is …
Read more “The Role of AI and Online Portals in Modern Consumer Dispute Resolution”
Get this: almost 60% of consumers took their complaints online in 2023. But here is a kicker. Consumers who backed up their claims with electronic proof saw positive results jump by 40%. A Statista report from 2023 shows providing documented proof is reshaping how companies address customer issues. Forget the days of relying solely on paper receipts. …
Read more “How Digital Evidence Is Changing Consumer Complaint Outcomes”
Did you know that nearly half of Indian consumers, around 50%, are clicking that ‘add to cart’ button online at least once every month? I stumbled across a Statista report from February 2024, and it shed light on this surprising truth. That is a huge group of potential targets. Online shopping in India delivers unmatched ease …
Read more “Rising Online Shopping Frauds in India: How Consumers Can Protect Themselves”
You are practically vibrating with excitement. You just got that gleaming new appliance home. You cannot wait to check out all its features and rest easy, knowing you have a solid warranty protecting you. Then, bam! Your warranty claim is turned down with no real explanation. A 2019 report from India’s Ministry of Consumer Affairs brings forth …
Read more “What to Do When Brand Warranty Is Denied Without Reason”
Do you know almost 60% of shoppers feel lost when something they buy breaks down? That is a truly shocking number, is it not? It is like trying to read ancient hieroglyphs. When a product goes kaput, people are often left scratching their heads, not sure if they can get it fixed, swapped out or …
Read more “When Is a Consumer Eligible for Replacement vs. Repair vs. Refund?”