Tag: Consumer Complaint

The Indian consumer landscape has shifted, revealing a worrying 20% surge in complaints over a mere five years. This escalation, detailed in a 2019 report by the Ministry of Consumer Affairs, exposes a growing trend: businesses attempting to evade accountability through cleverly constructed disclaimer clauses. The pivotal question: can they truly succeed? I will dissect the legal …

Read more “Can Businesses Escape Liability Using Disclaimer Clauses?”

Imagine discovering a hidden fee buried in the fine print after you have already signed a contract. It feels like a punch to the gut. I have seen countless consumers blindsided by these clauses, especially in India, where consumer protection laws are still developing. The Ministry of Consumer Affairs reported a shocking 20% increase in consumer complaints …

Read more “Are Penalty Clauses Against Consumers Legally Enforceable?”

Ever feel like you have been lured into a deal by a flashy online ad, only to find yourself wrestling with a contract written in a language you barely understand? I know that feeling all too well. Digging around recently, I unearthed a 2019 report from the Ministry of Consumer Affairs, Food & Public Distribution. The …

Read more “What Happens When Contract Terms Contradict Advertisements?”

Get ready for a shock: although India has beefed up its consumer protection laws, many people do not realize they can challenge unfair terms in contracts. A Statista report indicates that only 47% of Indian residents regularly access the internet. That leaves a huge segment of the population in the dark about their consumer rights and how …

Read more “Can Consumers Challenge Unfair Contract Clauses in India?”

A jaw dropping 99% of people merrily click “I agree” without so much as a fleeting glance at the terms. This statistic is horrifying. The question then becomes: can consent truly be considered legitimate when vital information is deliberately obscured within dense, convoluted legal documents? This issue carries even greater implications in India, where consumer awareness and …

Read more “Is Consent Hidden in Fine Print Legally Valid?”

Here is a scary statistic: almost 30% of Indian customers encounter nasty surprises buried in service agreements after they have signed up. It is comparable to enrolling in a gym, only to discover unexpected charges for towel usage. The National Consumer Helpline throws light on this growing problem in their latest report. It makes me angry …

Read more “Consumer Rights When Service Terms Are Changed Mid-Contract”

a stunning 85% of people trust online reviews as much as personal recommendations. That is an incredible amount of power held by those star ratings and customer testimonials. It also raises a significant question: Can companies aggressively pursue customers who dare to share less than positive experiences? A 2016 report by the Federal Trade Commission (FTC) sheds …

Read more “Can Businesses Penalize Consumers for Negative Reviews?”

Ever had that sinking feeling? You are casually glancing at your credit card statement and then, wham, there it is: a charge for a subscription you were absolutely certain you canceled months ago. I felt completely blindsided when I came across a 2021 Federal Trade Commission (FTC) report revealing that consumers are collectively hemorrhaging billions of dollars …

Read more “Consumer Rights When Businesses Auto-Renew Subscriptions Without Notice”

Ever been stuck in that special kind of customer service hell, arguing over a billing error with what feels like a robot? Guess what? They might be recording every single word. Is that even legal? According to a MediaNama report from 2023, the legality of companies recording calls in India hinges on whether they got your …

Read more “Can Companies Record Customer Calls Without Consent? Legal View”