You are hyped for that long awaited vacation, ready to check into a high end hotel or about to rock out at a concert with your favorite band. Suddenly, bam! The price mysteriously shoots up. I find this frustrating, and it seems far too common. The Ministry of Consumer Affairs published a report back in 2019. …
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In India, nearly 70% of business deals kick off with just a handshake and a spoken agreement. I have seen it repeatedly. It is a testament to a culture where trust often outweighs the fine print of formal contracts. But here is the rub: what happens when a sales executive’s promises crumble? Can you actually …
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Imagine losing billions of dollars each year due to product and service issues. According to a Better Business Bureau report from 2023, that is the reality for American consumers. Frustration mounts as disputes drag on. Envision a system that resolves these problems swiftly and fairly, without the need for expensive legal battles. That future is …
Read more “The Role of AI and Online Portals in Modern Consumer Dispute Resolution”
Get this: almost 60% of consumers took their complaints online in 2023. But here is a kicker. Consumers who backed up their claims with electronic proof saw positive results jump by 40%. A Statista report from 2023 shows providing documented proof is reshaping how companies address customer issues. Forget the days of relying solely on paper receipts. …
Read more “How Digital Evidence Is Changing Consumer Complaint Outcomes”
Did you know that nearly half of Indian consumers, around 50%, are clicking that ‘add to cart’ button online at least once every month? I stumbled across a Statista report from February 2024, and it shed light on this surprising truth. That is a huge group of potential targets. Online shopping in India delivers unmatched ease …
Read more “Rising Online Shopping Frauds in India: How Consumers Can Protect Themselves”
You are practically vibrating with excitement. You just got that gleaming new appliance home. You cannot wait to check out all its features and rest easy, knowing you have a solid warranty protecting you. Then, bam! Your warranty claim is turned down with no real explanation. A 2019 report from India’s Ministry of Consumer Affairs brings forth …
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Do you know almost 60% of shoppers feel lost when something they buy breaks down? That is a truly shocking number, is it not? It is like trying to read ancient hieroglyphs. When a product goes kaput, people are often left scratching their heads, not sure if they can get it fixed, swapped out or …
Read more “When Is a Consumer Eligible for Replacement vs. Repair vs. Refund?”
Would you believe that roughly 72% of Indian consumers frequently walk away without requesting a receipt after making a purchase? From my own experience, this simple act of skipping the receipt can lead to considerable headaches later on, especially if you need to activate a warranty, return something or question the quality. What recourse do you have …
Read more “What to Do if Shops Refuse to Give Bills or Invoices”
Prepare to be shocked: almost half the consumer complaints lodged in India vanish into thin air, never seeing the light of a fair review. The truth punched me in the gut when I saw a report from the Department of Consumer Affairs in 2022. It revealed a staggering number of grievances are dismissed over easily correctable …
Read more “Why Consumer Complaints Get Rejected—and How to Prevent It”
It is honestly shocking that nearly 40% of consumer complaints in India involve defective goods or subpar service. This number, pulled from a 2023 report by the Department of Consumer Affairs, really drives home how crucial it is for people to understand their rights and pursue remedies through consumer courts. I have personally navigated the maze …
Read more “How Much Compensation Can You Claim in Consumer Court?”