Imagine dropping serious cash on the latest tech only to find the instructions are a joke and it breaks after two tries. You contact the company, carefully explaining the problem and what happens? A generic, automated reply that misses the point entirely. Annoying, is not it? What happens when your initial attempt as a customer …
Read more “How to Escalate a Consumer Complaint When the First Response Fails”
Imagine this: you are fuming over a broken appliance, staring blankly at an incomprehensible bill, or reeling from a truly terrible customer experience. As paying customers, we absolutely have the right to expect businesses to listen closely when we voice our frustrations. But what happens when they drag their feet or, worse, flat out ignore …
Read more “How Poor Customer Service Can Lead to Public Complaints and Lost Business”
Ever feel like you have been duped after buying something? It stings, right? Your wallet is lighter and you are left with junk. It is more common than you would think. Get this: American consumers get swindled out of roughly $50 billion annually due to fraud or defective products and services. It is infuriating. When …
Read more “Navigating Consumer Grievance Redressal Systems: A Step-by-Step Guide”
Ever feel that white hot anger just… evaporate? Talk about frustrating. You buy something, it is a complete dud, you complain and then… silence. The company ignores you, the problem persists and you are left feeling powerless. This happens far too often. But I am here to tell you this does not have to be …
Read more “What to Do When Your Consumer Complaint Goes Unresolved?”