Consumer Complaint Trends

The Future of Consumer Complaints: Trends to Watch in 2026 and Beyond

Get this: a whopping 79% of shoppers will ditch a brand after just one bad interaction. If that statistic does not jolt you awake, I am not sure what will. After sinking countless hours into dissecting customer behavior, I can confidently say that 2026 will be a critical year for businesses and how they collect …