E commerce crime went ballistic last year, shooting up a staggering 83%! That number comes straight from the National Cyber Security Centre (NCSC). That should grab anyone’s attention and make them think twice about staying safe while shopping online. It is not just about how easy it is to find what you want; it is …
Read more “Most Common E-commerce Scams and How to Take Legal Action”
A Statista report caught my eye recently: e-commerce accounts for five percent of India’s entire economic activity. That explains the constant stream of delivery scooters I see buzzing around. This surge in online shopping inevitably brings problems. Packages arrive late, items get damaged and sometimes, customers get outright ripped off. I want to share my …
Read more “How to File a Complaint Against Amazon/Flipkart Sellers”
Imagine the annoyance of spotting an unexpected charge on your bill. According to a 2017 study, more than 40% of Indian consumers face this exact frustration each year. This often boils down to not knowing consumer rights or where to report problems. It is infuriating to pay more than you agreed to, whether it is a …
Read more “How to File a Complaint If You’re Overcharged by Businesses or Platforms”
Consider this: online shopping scams worldwide cost consumers over $41 billion in 2023, as reported by Statista. The ease of online shopping and enticing prices can easily draw one in. I have been there. Remain vigilant though. Scam artists operate bogus websites designed to steal your money. If you fall victim to one of these schemes, …
Read more “Top Legal Options for Victims of Fake Websites and Fraudulent Sellers”
I have watched e-commerce businesses flourish only to then falter, and I can tell you that how you manage customer complaints is more than important; it is everything. It does not merely involve a support task; it defines what your business is. A single complaint, if not handled well, can become a public relations nightmare. …
Read more “Best Practices for Managing Complaints in the E-commerce Industry”